What is Desk.com and how it can benefit your business? Desk.com is basically Software as a Service (SaaS) on the Salesforce platform. Just like the Service Cloud, it’s aimed at providing support to the customer service rep. Any representatives that you have that are on duty to accept incoming cust...

The answer is YES! Salesforce1 Lightning is a new feature released by Salesforce.com that makes it easier to build applications on any screen or device. It’s component based that provides a client-server framework making development and performance work at an accelerated pace. This makes Salesforc...

Welcome back! Here is the second part of the article about the Spring 15 Release. You can see the previous post here. 6.The Sales Path What is the Sales Path? The Sales Path is a visual assistant allows your sales reps to close deals faster.  It guides them through each stage of the sales ...

Heads up! The Salesforce Spring 15 Release is up and with hundreds of pages to pore through, reading the release notes Salesforce provides can be quite tedious.  So we’ve narrowed down the list to 10 features that we think tops the list and is a must have for your organization. 1. Wave, the A...

The Top 5 Marketing Options on Salesforce Salesforce is touted to be one of the leading forces in Marketing on the Cloud. With the launch of the Marketing Cloud –Salesforce has found a way to streamline all their marketing features into just one product solely for its namesake’s purpos...

Boasting of a $1.38 Billion in revenue for its 2015 Third Quarter Results Salesforce.com isn’t called the World’s No.1 CRM Solution1 for nothing. Of its many benefits we’ve narrowed down the Top 7 Benefits for you.     It’s Generation-Friendly and Highly Customizable It d...

Salesforce.com is all about ease of integration across multiple aspects of your business. Of its many benefits, one of the better known functions would be its Support Features. Here are our Top 10 Favorites: Salesforce KnowledgeManage your Knowledge Articles and provide permission to only the right ...