Blog - Page 3 of 5 - Cloud Advisory

Published On - November 8, 2019

lalaine fukuro SalesforceTags: appexchange, itunes, salesforce

What is Salesforce AppExchange?

AppExchange is a marketplace where businesses and other Salesforce users can find other software applications for their business built on the Salesforce platform. In a sense it is the ‘iTunes for Business’. Developers cancreate and market their applications and share it with milli...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: cloudify podcast, digital marketing, marketo, pardot, salesforce

How to Create Your Own Digital Marketing Strategy

How do you create your own Digital Marketing Strategy? Before you can ever decide if you’re in a position to use any sort of marketing automation platform, you really need a digital marketing strategy in place. What exactly is a Digital Marketing Strategy? In my opinion a Digital Marketing St...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: hubspot, marketing automation, marketo, pardot, salesforce, salesforce marketing cloud

What is Marketing Automation?

What is Marketing Automation all about? Marketing automation is the use of software and tactics to automate your digital marketing campaigns. The idea is to create a series of automated interactions with potential customers who are looking to solve a problem. The solution to their problem or problem...

Published On - November 8, 2019

lalaine fukuro Salesforce

Take a Tour of Desk.Com and the Common Inbox User Interface

What does Desk.com look like? The first major feature of Desk.com and this is what we were talking about as far as the user interface. People that subscribe to Desk.com for their business, they really like the user interface. What you’ll see here is a very non-traditional Salesforce user interface...

Published On - November 8, 2019

lalaine fukuro Uncategorized

How Is Desk.Com Priced and What Are the Features of Each Version?

How is desk.com priced? There are three (3) versions of desk.com with different feature sets. Standard Version of Desk.com The Standard Version is typically $25 to $35 a month per user. The difference between those 2 prices is really whether you prepay the entire year or you just...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: desk.com, salesforce, salesforce.com, service cloud

Should You Buy Desk.Com or Salesforce Service Cloud?

How do you choose between Desk.com and Service Cloud. In previous posts we discussed the two products that Salesforce offers businesses to manage their customer support functions. One is Desk.com and the other is Service Cloud. Now the question becomes how do you decide between the two products? Now...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: lighting console, salesforce, salesforce lightning, service cloud

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What’s the Lightning Console? If you are a Salesforce Service Cloud customer, the Service Cloud Lightning Console is basically an integrated experience to help customer service agents deliver faster, smarter service customers. That’s the marketing spin anyhow. The reality is that the new Li...

Published On - November 8, 2019

lalaine fukuro Salesforce

What Is Desk.Com and Can It Help Improve Small Business Customer Service?

What is Desk.com and how it can benefit your business? Desk.com is basically Software as a Service (SaaS) on the Salesforce platform. Just like the Service Cloud, it’s aimed at providing support to the customer service rep. Any representatives that you have that are on duty to accept incoming cust...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: customer support, service cloud

What Is the Service Cloud and How Can It Help Improve Your Customer Service

If you’re in a business you have customer-facing employees and they typically fall in one of 2 or 3 areas. One customer facing role is of course those employees insales roles who are responsible for finding and hanging new clients, sales opportunities and managing the relationship with existi...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: salesforce lightning, salesforce.com

What is Salesforce and Why Would My Business Buy It?

Welcome to the Cloudify Podcast, Episode 1. This is where we discuss new ways to grow, innovate and automate your business using cloud-based solutions. I’m your host, Michael, from CloudAdvisory.io and today we’re going to discuss a topic near and dear to our heart: What is Salesforce and why wo...

What is Salesforce AppExchange?

How to Create Your Own Digital Marketing Strategy

What is Marketing Automation?

Take a Tour of Desk.Com and the Common Inbox User Interface

How Is Desk.Com Priced and What Are the Features of Each Version?

Should You Buy Desk.Com or Salesforce Service Cloud?

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What Is Desk.Com and Can It Help Improve Small Business Customer Service?

What Is the Service Cloud and How Can It Help Improve Your Customer Service

What is Salesforce and Why Would My Business Buy It?

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