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Published On - November 8, 2019

How Is Desk.Com Priced and What Are the Features of Each Version?

How is desk.com priced? There are three (3) versions of desk.com with different feature sets. Standard Version of Desk.com The Standard Version is typically $25 to $35 a month per user. The difference between those 2 prices is really whether you prepay the entire year or you just...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: desk.com, salesforce, salesforce.com, service cloud

Should You Buy Desk.Com or Salesforce Service Cloud?

How do you choose between Desk.com and Service Cloud. In previous posts we discussed the two products that Salesforce offers businesses to manage their customer support functions. One is Desk.com and the other is Service Cloud. Now the question becomes how do you decide between the two products? Now...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: lighting console, salesforce, salesforce lightning, service cloud

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What’s the Lightning Console? If you are a Salesforce Service Cloud customer, the Service Cloud Lightning Console is basically an integrated experience to help customer service agents deliver faster, smarter service customers. That’s the marketing spin anyhow. The reality is that the new Li...

Published On - November 8, 2019

lalaine fukuro Salesforce

What Is Desk.Com and Can It Help Improve Small Business Customer Service?

What is Desk.com and how it can benefit your business? Desk.com is basically Software as a Service (SaaS) on the Salesforce platform. Just like the Service Cloud, it’s aimed at providing support to the customer service rep. Any representatives that you have that are on duty to accept incoming cust...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: customer support, service cloud

What Is the Service Cloud and How Can It Help Improve Your Customer Service

If you’re in a business you have customer-facing employees and they typically fall in one of 2 or 3 areas. One customer facing role is of course those employees insales roles who are responsible for finding and hanging new clients, sales opportunities and managing the relationship with existi...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: salesforce lightning, salesforce.com

What is Salesforce and Why Would My Business Buy It?

Welcome to the Cloudify Podcast, Episode 1. This is where we discuss new ways to grow, innovate and automate your business using cloud-based solutions. I’m your host, Michael, from CloudAdvisory.io and today we’re going to discuss a topic near and dear to our heart: What is Salesforce and why wo...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: dreamforce, sales cloud, salesforce, salesforce lightning

7 Things We Learned at Dreamforce 2015

Once again Salesforce smashed it out of the park at Dreamforce 2015. Stevie Wonder, Green Day, parties and product announcements galore. The hotel room industry is alway under stress in San Francisco when Salesforce’s annual conference is on, so this year Salesforce even rounded up a cruise ship d...

Published On - November 8, 2019

lalaine fukuro Salesforce

Can Salesforce Lightning Help You Launch A Mobile App?

The answer is YES! Salesforce1 Lightning is a new feature released by Salesforce.com that makes it easier to build applications on any screen or device. It’s component based that provides a client-server framework making development and performance work at an accelerated pace. This makes Salesforc...

Published On - November 8, 2019

lalaine fukuro Salesforce

The Top 10 Features of the Spring 15 Release (Part 2)

Welcome back! Here is the second part of the article about the Spring 15 Release. You can see the previous post here. 6.The Sales Path What is the Sales Path? The Sales Path is a visual assistant allows your sales reps to close deals faster. It guides them through each stage of the sales ...

Published On - November 8, 2019

lalaine fukuro Salesforce

The Top 10 Features of the Spring 15 Release (Part 1)

Heads up! The Salesforce Spring 15 Release is up and with hundreds of pages to pore through, reading the release notes Salesforce provides can be quite tedious. So we’ve narrowed down the list to 10 features that we think tops the list and is a must have for your organization. 1. Wave, the A...

How Is Desk.Com Priced and What Are the Features of Each Version?

Should You Buy Desk.Com or Salesforce Service Cloud?

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What Is Desk.Com and Can It Help Improve Small Business Customer Service?

What Is the Service Cloud and How Can It Help Improve Your Customer Service

What is Salesforce and Why Would My Business Buy It?

7 Things We Learned at Dreamforce 2015

Can Salesforce Lightning Help You Launch A Mobile App?

The Top 10 Features of the Spring 15 Release (Part 2)

The Top 10 Features of the Spring 15 Release (Part 1)

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